FAQ

Product

1.What size am I?

We know that's tricky sometimes to figure out fit and sizing when online shopping! We've created a size guide to help you select the right sizes, and you can find this guide on all our product pages. If you're still unsure, then send us an email at service@fioboc.com and we'll help you out!

2.What size do we offer?

We offer 5 sizes from M to 3XL. We are working hard to offer multiple size options in the near future. Please keep following us.

3.How do I wash my cotton T-shirt?

Tips to make your cotton T-Shirt last:

  • Wash your cotton T-shirt by hand or use your washing machine’s delicate cycle with cold water.
  • Allow your cotton tees to dry flat in a cool and dry place. Avoid putting any clothing made from natural fiber in the dryer.
  • Able to dry-clean.
  • Ironing at a medium or low temperature.
  • Do not tumble dry.
  • Never use chlorine bleach.
  • Wash it separately from other colors.

4.Does our store have any coupons or promotions?

Yes,You can find the latest coupons here.

    Payment and Promotion

    1.How many types of payment methods are there?

    There are several types of payment methods you can choose: Paypal, Master Card, Visa Card, JCB, American Express. If you have any further problems, please check Payment Methods.

    2.How to place an order?

    The steps about how to place an order are as below, hope it can help you. If you have any problems with ordering, please feel free to contact our customer service team on the Contact Us page.
    • Add the desired item and quantity to your cart;
    • Click the shopping cart icon;
    • Review your order and click Continue Checkout;
    • Confirm your shipping details and payment method, click continue checkout.

      3.Why has my payment been declined?

      If your order has been declined, it may arise for the reasons below:
      • Card information is incorrect. Please kindly check the expiration date, billing address, and security code (Security code on the back of your Visa/Mastercard);
      • Card issuer bank declined your payment;
      • Not enough balance on the card;
      • Shipping address and Billing address are inconsistent.

      If possible, we advise you to try paying with PayPal or other supported payment methods.

          4.Where can I can get the discount? 

          Subscribe to our newsletter and you can get a 10% discount coupon. And we are having many theme activities or promotions which can be found on our web page. Please stay tuned.

          5.Why is the discount code is invalid? 

          There may be the following reasons: 
          • Maybe you forget to click “Apply” after you fill in the discount code.
          • You need to check if the promotion is at an end or the code is out of date.  If it is not because of the reasons below, please feel free to contact our Customer Service Team on the Contact Us page.

            6.Are customs and duties fees included in the price of my order?

            We are so sorry that they are not. Shipments will be delivered with duty and tax unpaid. Therefore, all import (customs) duties and/or taxes will be charged once the parcel reaches its destination country. If any, these charges must be paid by the customers, especially if you choose Express shipping for your order.

            Customers agree to take full liability for all return shipment costs, customs charges, and handling fees should they refuse to accept a parcel due to import duties or taxes. Please note that according to customs regulations, FIOBOC cannot declare purchased items as gifts or list an amount lower than the actual product price.

            My Account

            1.Do I need to have an account to order?

            No, you can also place an order as a guest. However, if you have an account with us, there are some benefits:

            2.What are the benefits of registering an account?

            • Express Checkout Process.
            • Easily view your order status and order history.
            • Receive updates detailing our new releases and special promotions.

            3.How can I change my email address/unsubscribe?

            Please send your request and correct email address to service@fioboc.com Our customer service team will reply to you in 24 business hours. If it is the holiday or weekend, it would take another 1 - 2 working days to reply.

              4.If you forget the password, what do you do?

              If you forget the password,find the “Forget Password” on the Loginpage,enter your email account and you will receive a link about the password reset.

              5.How to unsubscribe?

              If you want to unsubscribe,we advise that you could click the “unsubscribe” button at the bottom of your email to unsubscribe directly;If you have any other questions,please contact our Customer Service Team on the Contact Us page.

              6.I’ve sent emails but did not receive a response?

              Please double-check your Contact Email before clicking on “Submit”. You may expect an email response from the customer Service Team within 24-48 hours.
              We recommend checking your Junk/Spam folder if you don't receive a response. Mark our messages as "Not spam". (service@fioboc.com).

                Shipping

                1.How long can I expect to receive it?

                • Total Delivery Time = Processing Time + Shipping Time Your receiving time will contain 1-3 days of order processing time plus shipping Time.
                • In case of weekends or holidays, your order will be processed within the next 1-2 working days.
                • If you would like to know the shipping timeliness, please visit our Shipping & Delivery page for more information.

                2.How should I track my package? 

                Generally, an email with the shipping info of your purchased item will be sent to you within 24 hours after the item is shipped out. If you don't receive our email or do not receive the tracking confirmation information of your order within 2-3 working days after the order is shipped, please contact us for more details. Our customer service email address is service@fioboc.com

                Please remember that this date is an estimate, so your order may arrive slightly before, on, or slightly after your estimated delivery date.

                  3.Which country can you ship to? 

                  We ship to most of the countries/regions all over the world,but cannot ship some countries/regions, please visit our Shipping & Delivery page for more information.

                  4.Why is there no tracking update?

                  If there is no tracking information for 3 working days after your order is shipped out, the reason is that it may take 1-3 working days for the tracking information to be updated while the shipping company is arranging the shipping space.

                  If there is no updated tracking information during transportation for less than 5 days but still within estimated delivery date, please don't worry, tracking information has only been updated when it arrives at some important ports or destinations.

                  If there is no updated tracking information  for more than 5 days, please feel free to Contact Us.

                  5.Why didn't I get a shipment notification email?

                  Normally, an email with a tracking number will be sent to your account email address once the order is shipped out.If you did not receive the email, you can check the following situations:
                  • Please check whether the email address you used to place the order is different;
                  • Please check your junk emails to see whether the mail is shielded;
                  • Please check your order status in your account to see whether it is shipped.

                  Orders

                  1.Can I change my order? 

                  If the item is not shipped out, you can contact our customer service to modify your order information by email: service@fioboc.com 

                  If the item is already shipped out, there is no access to change the product or modify the order information.

                  2.Can I cancel the order?

                  • Purchase within 24 hours, you could submitted a ticket from the Contact Us in time once you decide to cancel the order and we would cancel and refund the money to you;
                  • Purchase over 24 hours and it is not yet shipped, we would charge 15% cancellation fee and refund the rest to you;
                  • Once the product is shipped out, the order cannot be cancelled.

                  3.What can I do if I receive a broken / wrong item?

                  If your received the damaged product,please follow the steps below to cooperate with us to solve the problem:
                  • Please click the Contact Us page to submit the application form,at the same time,please provide the image or video of the product that you receive for us to confirm the problem.
                  • We will give you a satisfactory solution within 24-48 business hours except the holiday or weekends;In case of the holiday or weekends, it will be delayed 1 - 2 working days.

                  4.What should I do if there's something wrong with my order?

                  Please contact us ASAP. Email us with your order number, information regarding the problem and provide pictures if there is any damage.

                  Return & Refund

                  1.Can I return to the address on the received package?

                  Any address on the package is not approved as a return address . Return packages should be authorized. Any returns not authorized by Customer Service will not be entertained.

                  2.How can I return item(s)?

                  • Step 1: Submit a return request on the Contact Us page or contact us at service@fioboc.com within 30 days of receiving your order. Please include the reason for return and photographs for verification.
                  • Step 2: We'll reach out to you with instructions for return after we receive your return request.
                  • Step 3: Prepare your package and pack your merchandise and all its contents securely.
                  • Step 4: Deliver your package. Make sure you get a receipt and code for tracking your parcel online.

                  3.Can I exchange instead of a refund?

                  We offer exchanges at the moment, submit a exchanges request on the Contact Us page or contact us at service@fioboc.com within 30 days of receiving your order.

                  4.How soon can I get my money back after returning the item? 

                  • Once we receive your returned items, we will process the refund according to your request.
                  • For the refund, the refund time will depend on the payment method you used for your order.
                  • Refunds will be processed within 7 days after we receive your package. The refund will be issued to your original payment account, as per your request.
                  • PayPal refunds may take up to 3 business days to process and appear in your account.
                  • Credit card refunds will take between 7-14 business days to appear in your account. This delay depends entirely on your credit card company.
                  • After a refund, you will receive a refund confirmation email.
                  • If you have any further problems, please check Return & Refund policy.

                  5.Do I need to bear the cost of returning? 

                  • Due to quality problems, the product is sent the wrong product, the accessories are missing, the product itself is damaged, stained, or lacks accessories. We will bear the shipping fee, Please pay shipping fee in advance, and we will confirm after receiving the returned item.  After confirm, the payment will be made to your relevant collection account;
                  • If you don't like the product, or the product has no quality problems, you need to bear the cost of return.
                  • If you have any further problems, please check Return & Refund policy.